SHIPPING, RETURNS & EXCHANGES
- At this time, we are only able to ship within the United States.
- Orders placed M-F will be processed the next business day and shipped out within 3 business days. Orders placed outside of business days will be processed the following business day and shipped out within 3 business days.
- Items will be shipped via USPS/UPS standard mail.
- Free shipping on orders over $100.
- If there’s a delay in your order, please check the tracking information provided in your order confirmation email. Please note that we cannot be responsible for carrier delays.
- If you have any questions about your shipment or delivery, please contact hello@shopturtlebacks.com at any time.
shipping
Returns & Exchanges
- Returns and exchanges are available on all full-priced purchases within 30 days of receipt. Items returned after 30 days will be given store credit.
- Returns must be received in their original condition with labels and tags intact and attached with no signs of wear.
- Once a return is in process, you will receive a prepaid shipping label via email. Please note that an $8 shipping and restocking fee will be deducted from your refund for the service.
- Exchanges are free and will incur no additional charge. Exchanges are accepted within 30 days of receipt.
- To start a return or exchange, please contact us as hello@shopturtlebacks.com
- If you have any questions about a return or exchange, please contact hello@shopturtlebacks.com.
- $8 flat rate shipping fee
- $20 Priority Shipping (3-4 Business Days)
- $35 Express Shipping (1-2 Business Days)
